Your trusted partner in achieving seamless cloud operations and unparalleled success on the Microsoft Azure platform.
Whether you’re an Azure newcomer or an established cloud user, our offerings are tailored to suit your specific needs, empowering you to leverage Azure’s full potential with confidence. As businesses increasingly embrace the cloud to drive innovation and agility, we understand the criticality of having a reliable and responsive support system to ensure your Azure environment operates at its peak potential.
Key Features of Zelar’s Azure Support Services:
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Unmatched Azure Expertise
Our team of Azure-certified professionals brings a wealth of knowledge and experience to the table. From architecture design to troubleshooting, we have the expertise to address your most complex Azure challenges.
Security at the Core
Security is at the heart of our Azure Support Services. With the powerful suite of Microsoft security tools and our vigilant monitoring, we safeguard your data, applications, and infrastructure from evolving threats.
Customized Support Packages
We understand that every organization has unique requirements. Our Azure Support Services offer flexible packages, enabling you to choose the level of support that aligns perfectly with your business goals and budget. Our Starter and Essential plans are for Direct customers. And we offer a White labelled plan for Cloud Service Providers (CSPs).
Rapid Incident Resolution
When issues arise, our responsive support team is ready to spring into action. With swift incident resolution, we minimize downtime and keep your business operations on track.
Partnering for Growth
Beyond resolving immediate concerns, we consider ourselves an extension of
Optimizing Azure Resources
Our Azure experts work tirelessly to optimize your cloud resources, ensuring cost-effectiveness and performance efficiency for your workloads.
Complete List of Support Solutions We Offer
Starter Plan
- Coverage : 8 am to 5 pm aligned to customer’s time zone
- Unlimited Support Tickets
- No Monthly Consulting Hours
- Email as the only support Communication Channel
- Shared Support Team Structure
- Support Levels : L1, L2 L3 to Microsoft support
- Half Yearly Service Usage Review
- White Labelled Services is not availble for this plan
Essential Plan
- 5 Hours of Monthly Consulting Hours
- Email & Phone as the only support Communication Channel
- Shared Support Team Structure
- Support Levels : L1, L2 L3 to Microsoft support
- Quarterly Service Usage Review
- White Labelled Services Are not available
CSP Plan (For Cloud Solution Providers)
- Coverage: Align with CSP Process
- Unlimited Support Tickets
- 5 hours of Monthly Consulting and Training Hours
- Align with CSP Process for Support Communication Channel
- Dedicated Support Team Structure
- Support levels Align with CSP Process
- White Labelled Services
- Align with CSP Process for Service USage Reviews
| Feature | Starter Plan | Essential Plan | CSP Plan |
|---|---|---|---|
| Core Support Features | |||
| Coverage | 8 am - 5 pm (customer's timezone) | ✓ | Align with CSP Process |
| Support Tickets | Unlimited | ✓ | ✓ |
| Monthly Consulting & Training Hours | None | 5 hours | 5 hours |
| Support Communication Channels | Email, Phone | Align with CSP Process | |
| Support Team Structure | Shared | Shared | Dedicated |
| Service Reviews | Half-yearly | Quarterly | Align with CSP Process |
| White-labelled Service | ✗ | ✗ | ✓ |
| Services & Scope | |||
| Subscription Management |
|
✓ | ✓ |
| Infrastructure Provisioning |
|
|
✓ |
| Azure AD Applications | ✗ |
|
✓ |
| Monitoring & Troubleshooting |
|
|
✓ |
| Security |
|
|
✓ |
| Cost Optimization | Analysis, Recommendations, Implementation (Half-yearly) | ✓ (Quarterly) | ✓ (Align with CSP Process) |
| Backup Services |
|
|
✓ |
| Infrastructure Automation |
|
✓ | ✓ |
| Add-On Services (Charged Separately) | |||
| Infrastructure Migration (AWS/GCP/VMware/Hyper-V) | Available | ✓ | ✓ |
| VPN Planning & Implementation (Site-to-Site & Point-to-Site) | Available | ✓ | ✓ |
| Azure Virtual Desktop Infrastructure |
|
✓ | ✓ |
