Microsoft 365, Office 365 Support Services
We offer comprehensive assistance and guidance for optimizing your Microsoft 365 environment. With round-the-clock support from certified professionals, you receive monitoring, troubleshooting, updates, and maintenance. Tailored to your organization's needs, the service ensures a seamless experience, allowing you to focus on your core business operations. Benefit from dedicated support to maximize productivity, collaboration, and business growth with Microsoft 365.
Key Services
Our Project Services
- Identity and Access Configuration
- User Import and License Assignment
- Custom Domain Configuration
- Security Configuration (RBAC, MFA, Conditional Access, SSPR)
- External Sharing Configuration (SharePoint, OneDrive, Teams)
- Monitoring and Adoption Tracking
- Baseline Governance Configuration
- Intranet Setup
- SharePoint UI Extensions
- Documents, Email
- Windows, macOS, Android, and iOS Device Management
- Device Enrollment and Enrollment Configuration
- Device Restrictions and Compliance Policies
- Application Management, Updates, and Patch Management
- Migrations and Modernization
- Low-Code / No-Code Development (Power Apps)
- Business Process Automation
- SharePoint UI Extensions
Support Solutions
Microsoft 365 Services supported
Essential Plan
- Identity (Azure AD)
- Documents (SharePoint, OneDrive)
- Collaboration (Teams)
- Emails, Calendar (Exchange)
- Project/ Task Management (Planner, ToDo)
- Forms
- Applications (Power Apps, Automate)
- Viva Engage, Learning and Insights
Premium Plan
- Information Protection
- Data loss Prevention (DLP)
- DLP) · Threat Protection using Microsoft Defender
- Endpoint/ Device and App Management using Microsoft Intune
- Data lifecycle Management
- eDiscovery and auditing
- Viva Topics, Goals and Sales
Best Effort Basis
- Rest of the services not listed in Essential, Premium
| Microsoft 365 Support | Starter | Essential | CSP |
|---|---|---|---|
| Microsoft/Office 365 Plans covered | ALL | ✓ | ✓ |
| Coverage | 8 am to 5 pm aligned to your time zone | ✓ | ✓ |
| Support tickets | Unlimited | ✓ | ✓ |
| Monthly Consulting & Training hours | None | 5 hours | 5 hours |
| Support communication channels | Email, Phone | Align with CSP process | |
| Support team structure | Shared | Shared | Dedicated |
| Support levels |
L1, L2 L3 to Microsoft Support |
L1, L2 L3 to Microsoft Support |
Align with CSP process |
| White labelled service | Not applicable | Not applicable | ✓ |
| Microsoft 365 Services coverage (see below) | Essential Services |
Essential Services Premium Services |
✓ |
| Delivery Model |
Nearshore Nearshore + Offshore |
✓ | ✓ |
| Service Usage Review Meetings | Half-yearly | Quarterly | Align with CSP process |
Add-ons(Charged extra) |
|||
| Additional Coverage beyond 8x5 | ✓ | ✓ | ✓ |
| Project Services (see below) | ✓ | ✓ | ✓ |
| Additional Consulting Hours | ✓ | ✓ | ✓ |
| Data Backup (Email, OneDrive, SharePoint) | ✓ | ✓ | ✓ |
Support Solutions
